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Management and leadership

Posted in General

Quality management systems (QMSs) come in all shapes and sizes and, whilst the most recognisable framework is the ISO 9001:2015 standard, any QMS needs the same core elements to be truly effective and deliver not just quality assurance and control but tangible business growth.

In this series of blogs, we look at the top five attributes of effective quality management systems and we start with the keystone of any management system – management leadership and commitment.

Customer value

Posted in General

When a Japanese train departed 25 seconds early last week, the rail company immediately issued an unreserved apology: ' the great inconvenience we placed upon our customers was truly inexcusable'. As would be expected, social media lapped this up and mocked the poor levels of services Japanese commuters are having to tolerate!

Process map

Posted in Blog / General / Quality

Process mapping is the absolute cornerstone of any business improvement initiative. Identifying process improvements without a visual representation of the process as it stands is almost impossible, and I haven’t found a better tool than a well created process map.

think plan act

Posted in Blog / Change Management / Quality

Starting the journey to design and implement a quality management system (QMS) or even maintaining the one you have can seem an incredibly daunting task. It's not always easy to know where to start, and it’s often even more difficult to know where you are trying to get to. Having worked in a number of different sectors designing and implementing bespoke quality management systems, I want to share some common challenges I have seen and the lessons I have learned over the years.

Posted in General

Replacing over 20 national health and safety standards, and following several years of development, the long-awaited release of ISO 45001:2018 on March 12, 2018 provides the first globally recognised standard for health and safety management systems. But what is all the fuss about?


Posted in General

Human beings love to communicate. Communication will always be one of the most crucial aspects of business management, and one of the foundations for sustainable success. Whilst technology has undoubtedly made it easier for us to communicate, it has also created an increasing number of pitfalls, and has become both the hero and villain of effective internal communication.

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