Starting the journey to design and implement a quality management system (QMS) or even maintaining the one you have can seem an incredibly daunting task. It's not always easy to know where to start, and it’s often even more difficult to know where you are trying to get to. Having worked in a number of different sectors designing and implementing bespoke quality management systems, I want to share some common challenges I have seen and the lessons I have learned over the years.
People’s inherent resistance to change continues to be one of the most challenging aspects of management, whether you are part of a large multinational or a regionally focussed SME, and is one of the most researched and theorised management topics around. Yet, despite all the focus, McKinsey and Company report around 70% of significant change programmes still fail to meet their objectives.