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Quality

Process map

Posted in Blog / General / Quality

Process mapping is the absolute cornerstone of any business improvement initiative. Identifying process improvements without a visual representation of the process as it stands is almost impossible, and I haven’t found a better tool than a well created process map.

think plan act

Posted in Blog / Change Management / Quality

Starting the journey to design and implement a quality management system (QMS) or even maintaining the one you have can seem an incredibly daunting task. It's not always easy to know where to start, and it’s often even more difficult to know where you are trying to get to. Having worked in a number of different sectors designing and implementing bespoke quality management systems, I want to share some common challenges I have seen and the lessons I have learned over the years.

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