With the deadline for the revised quality certification just around the corner, you can’t ignore it any longer. What are the financial implications of not being ready for your ISO9001:2015 audit?
Your ISO 9001:2008 certificate needs to be updated to the 2015 version by September 2018. Even if you renewed your certificate in the last 6 months it will no longer be valid. Typically, it will take two months for even experienced businesses to update from the 2008 to the 2015 version, so you need to start thinking about it now.
Where business could be lost
Most companies have a quality management system (QMS) in place, so customers know the quality of your products and services will always be delivered to a high standard. But for some customers that may not be enough.
What percentage of your sales come from the following channels?
- Existing public sector contracts – any contracts within your portfolio will be at risk if your certification is not renewed. Local authorities, housing associations and the NHS are risk averse, and now keep a register of relevant certificates, memberships and accreditations, and will ask for new versions within the expiry date.
- New public sector bids – when you get to the box that asks for a recognised QMS certification, you have to say NO. From September this year, ISO9001:2008 will no longer be a recognised certificate.
- Private sector contracts – airports, railways and shopping centres are even more risk averse, especially where members of the public are present. Estate managers and chief safety officers will be even more aware of elapsed certification and will often suspend suppliers until the new certificate is in place.
- Trade association membership – along with health and safety, independent quality certification is one of the first things trade associations look at as part of their vetting procedures.
- Consumers – when researching their next purchase, consumers won’t be looking for evidence of your quality certificate, but they will always look for the reassurance of recognised trade association logos on your website.
In the past your customers may have given you time to complete re-certification, but bearing in mind quality is about measuring, monitoring and managing, and you have had three years to complete the transition, it won’t look good if you haven’t done it.
And during the process, customers will be much more vigilant in checking the quality of your work in fine detail: ultimately, it is your reputation at stake.
The main differences
The changes are not hard to address but they will take time, so leaving it until the September cut-off date is not recommended.
- Transition to a new structure, providing commonality across all ISO standards, making it easier to integrate and manage one management system
- Greater responsibility on the leadership team:
- Regular management reviews
- Direct involvement in quality inspections and tours
- More appropriate, quality-related KPIs for the management team to ensure leadership engagement with the QMS.
- More direct involvement in day-to-day operational activity, audits and inspections
- Significant focus on risk-based thinking.
If you have an existing ISO 9001-certified QMS, it could take up to 2 months to put everything in place.
As an established business consultancy, we provide assurance, honesty and the support you need to guide you through the process, with a free consultation and gap analysis.
Visit our dedicated consultancy site to find out more